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COUNTRIES WE SERVE


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FAQ & Reservation Agreement

RESERVATION AGREEMENT: GARDEN STATE EXPRESS, LIMOUSINE & PRIVATE CAR SERVICE RESERVATION AGREEMENT AND CANCELLATION POLICY:

Review the following Reservation Agreement, Cancellation Policy and all other information about our Limousine and Private Car Service for your questions. If you have any questions which are not addressed here, please feel free to call us at +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788.

PART 1: LIMOUSINE & PRIVATE CAR SERVICE CANCELLATION AND RESERVATION AGREEMENT & POLICY: (Last updated January 01, 2015 12:01 AM). Consent to Electronic, Email or Phone Communications. By submitting a reservation online, by email or phone, you hereby agree to the following reservation agreement. This agreement covers all branches, business names (Garden State Express) and web sites (www.gardenstateexpress.com.com) under Garden State Express Transportation LLC,. Please read all information, cancellation policy and the reservation agreement very carefully before booking your reservation.

A. LIMOUSINE & PRIVATE CAR SERVICE CANCELLATION POLICY: When using our online reservation procedure you will be able to book your reservation, and in the payment process screen the terms and conditions are displayed. The action of clicking the “I Agree” link carries the same weight as your signature on a binding contract, and means you have read and agreed to the terms and conditions including our cancellation policy. Providing your credit card information over the phone booking process carries the same weight as your signature on a binding contract. When you click the “I agree” link or accept reservation agreement on the phone your trip or service will be scheduled and your credit card will be charged 100 % non-refundable deposit equal to the total trip amount. We realize sometimes your plans may change. If that happens contact our office at +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 as soon as possible to receive credit equal to the deposit amount charged for a future trip to be used within 90 days of the original trip date except flight cancellation. You will get money back if your flight cancelled. This is a confirmed reservation and your credit card has been charged 100 % non-refundable deposits of total trip amount. If the customer’s trip is not completed with Garden State Express (Garden State Express Transportation, LLC) the customer reservation copy will not be a receipt for customer or company expenses.

B. LIMOUSINE & PRIVATE CAR SERVICE RESERVATION AGREEMENT:

1. RESERVATION BOOKING: A. ONLINE BOOKING: This is a confirmed reservation and your credit card has been charged %100 non-refundable deposits of total trip amount. Providing your credit card information via the on line booking process carries the same weight as your signature on a binding contract. B. PHONE BOOKING: This is a confirmed reservation and your credit card has been charged 100% non-refundable deposits of total trip amount. Providing your credit card information over the phone booking process carries the same weight as your signature on a binding contract. C. BOOKING WITH AUTHORIZATION FORM: We always prefer customer satisfaction and easiest way for over the phone bookings but according to Credit Card Company policies, when our customer service department books a reservation for our customers we have to accept your reservation on the phone only with your credit card authorization form. 1. Exiting Customers: We have your credit card information on file. You don’t have to sign an authorization form for your reservations. We will e-mail you, your reservation confirmation copy after all information is completed and your trip or service will be scheduled. 2. First Time Customers: A. We will e-mail you credit card authorization form for your reservation. Please sign your credit card authorization form and e-mail back to us or just replay with your credit card information and please type “I accepted my credit card charge for my reservation” and email to info@gardenstateexpress.com. B. We will e-mail you your reservation confirmation, after you receive reservation confirmation please confirm within 2 hours by phone or by email. If we don’t receive your confirmation within 2 hours your reservation will be accepted, your trip or service will be scheduled and your credit card will be charged 100 % non-refundable deposit of total trip amount.

2. AIRPORT ARRIVAL PICK UP POLICY: Please follow the pick-up instructions on your trip sheet. In the event that you can’t locate your chauffeur, please call at +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 and your driver will be with you very shortly. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

3. DEPOSIT POLICY: We require 100% deposit for all domestic, national and international reservations including all sedan reservations which is NON refundable if reservation is canceled. When Garden State Express (Garden State Express Transportation, LLC) customer service department books a reservation for our customers we will e-mail you, your reservation confirmation copy after all information is completed and your reservation will be accepted, your trip will be scheduled and your credit card will be charged 100% non-refundable deposit of total trip amount except trip cancellation. We will give you 90 days same deposit amount credit for your next airport ride if your trip canceled.

4. CANCELLATION POLICY: When using our online reservation procedure you will be able to book your reservation, and in the payment process screen the terms and conditions are displayed. The action of clicking the “I Agree” link carries the same weight as your signature on a binding contract, and means you have read and agreed to the terms and conditions including our cancellation policy. Providing your credit card information over the phone booking process carries the same weight as your signature on a binding contract. When you click the “I agree” link, your trip or service will be scheduled and your credit card will be charged 100 % non-refundable deposit equal to the total trip amount. We realize sometimes your plans may change. If that happens contact our office at +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 as soon as possible to receive credit equal to the deposit amount charged for a future trip to be used within 90 days of the original trip date except flight cancellation. You will get money back if your flight canceled. This is a confirmed reservation and your credit card has been charged 100 % non-refundable deposits of total trip amount.

5. MODIFICATION POLICY: All domestic airport sedan reservation modifications to existing reservation time must be modified at least 2 hours prior to pick up time, all other event or vehicle reservation modifications to existing reservation time must be modified at least 48 hours prior to pick up time or may be subject to additional fees or billable waiting time if ride can’t be modified beyond original scheduled pick up time.

6. INSURANCE POLICY: Garden State Express (Garden State Express Transportation, LLC) has full coverage insurance ($1,500.000.00) and our affiliates are responsible for their own full coverage insurance (1,500.000.00) to cover Garden State Express (Garden State Express Transportation, LLC) customers. Affiliates will never use omnibus or personnel license plate cars to pick up Garden State Express (Garden State Express Transportation, LLC) customers. It is illegal and affiliates will be responsible for all charges by the law and court orders.

7. AIRLINE DELAY POLICY: Garden State Express (Garden State Express Transportation, LLC) will monitor your commercial flight, once we have obtained a final ETA and we will dispatch your driver.

8. TRAIN DELAY POLICY: Garden State Express (Garden State Express Transportation, LLC) can only monitor all commercial airline flights, trains can’t be monitored. If your train is running later than 15 minutes please call +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788.

9. WAITING TIME POLICY: Waiting time fee begins from house, hotel or business addresses after 15 minutes, from airports for domestic flights 30 minutes, for international flights 1 hour after original arrival time, wedding, prom and all other special events waiting time starts with reservation pickup and/or after reservation drop off time. Please visit at our web site www.gardenstateexpress.com.com and see Our Rates page for hourly rates and additional waiting time charges.

10. AIRPORT INSIDE & OUTSIDE (CURBSIDE), PENN STATION & CRUISE SHIP TERMINAL PICKUP POLICY:

1. AIRPORTS: Outside (Curbside) pick-up is recommended only if you are familiar with the airport. Otherwise refer for an indoor pick-up when you schedule a pick up from all airports. A. INSIDE PICKUP: For your satisfaction and convenience, we always offer meet and greet service upon request. Fare does not include meetings & greeting and parking fees. Our chauffeur will meet and greet you at baggage claim assigned to your domestic flight. If you are flying international please meet driver outside customs. From there they will escort to the vehicle to transport you in comfort and safety to your destination. 1. Inside Pickup Additional Fees. a. Newark Airport: Domestic Flights Parking Fee: $15.00, International Flights: $18.00, Inside pickup meeting and greeting service fee: $25.00 b. LGA, JFK & All Other Airports: Parking Fee: $18.00, Inside pickup meeting and greeting service fee: $25.00. B. CURBSIDE PICKUP: Curbside pick-up (by the door) is the pick-up type from Newark Airport unless other arrangements are made. Curbside pickup is free, no parking and meeting fee charge. Passengers will call us from +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 when their flight landed. After they got their luggage, they’ll proceed to outside and will give us a second call when they find out which door number they’ll be at. If your flight lands to Terminal C, we’ll need to know which Passenger Pick-up Area number. C. DEPARTURE LEVEL PICKUP: 1. Newark Airport: After leaving the plane, please walk to the departure level passenger drop off area. (Terminal A or Terminal B: Departure Level Door#3, Terminal C: International Departure Level 3, Door #4). Please call the office number +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 or number on your trip sheet and tell us your exact location. Your driver will be with you very shortly with your name on a placard. 2. LGA, JFK & All Other Airports: After leaving the plane, please walk to the departure level passenger drop off area. Please call the office number +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788 or number on your trip sheet and tell us your exact location. Your driver will be with you very shortly with your name on a placard.

2. PENN STATION PICKUPS: Garden State Express provides curbside pickup for Metro Park Amtrak Station, Iselin, NJ, Newark Penn Station, Newark, NJ and New York Penn Station, New York City (NYC), NY. If your train is running later than 15 minutes please call (866) 546-6558 or (973) 887-7788 to inform our office for train delay, once we have obtained a final ETA and we will dispatch your driver. If we don’t receive any call about train delay, customer will be responsible waiting time charges. Please visit us at our web site and see Our Rates Page for hourly rates and additional waiting time charges. A no show fee equal to 100 % of the total cost plus parking and waiting time fee will be charged when passengers fails to show.

1. Newark Penn Station, Newark, NJ: You will be met at the second curb across the street from the Penn Station Building. After you come to second curb please call the office number (866) 546-6558 or (973) 887-7788 or the number on your trip sheet and your driver will be with you very shortly with your name on a placard. For us to better serve you, please have cell phone ready for call or SMS to coordinate pickup location after arrival and please avoid external conversations until we pick you up. If your train is running later than 15 minutes please call (866) 546-6558 or (973) 887-7788 to inform our office for train delay, once we have obtained a final ETA and we will dispatch your driver. If we don’t receive any call about train delay, customer will be responsible waiting time charges. Please visit us at our web site and see Our Rates Page for hourly rates and additional waiting time charges. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

2. New York Penn Station, New York City (NYC), NY: You will be met at the curb (31st Street and 7th Ave. corner) across the street from the Penn Station Building. After you come to curb please call the office number (866) 546-6558 or (973) 887-7788 or the number on your trip sheet and your driver will be with you very shortly with your name on a placard. For us to better serve you, please have cell phone ready for call or SMS to coordinate pickup location after arrival and please avoid external conversations until we pick you up. If your train is running later than 15 minutes please call (866) 546-6558 or (973) 887-7788 to inform our office for train delay, once we have obtained a final ETA and we will dispatch your driver. If we don’t receive any call about train delay, customer will be responsible waiting time charges. Please visit us at our web site and see Our Rates Page for hourly rates and additional waiting time charges. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

3. Metro Park Amtrak Station, Iselin, NJ: You will be met at the second curb by the Penn Station Building. After you come to second curb please find your car or call the office number (866) 546-6558 or (973) 887-7788 or the number on your trip sheet and your driver will be with you very shortly with your name on a placard. For us to better serve you, please have cell phone ready for call or SMS to coordinate pickup location after arrival and please avoid external conversations until we pick you up. If your train is running later than 15 minutes please call (866) 546-6558 or (973) 887-7788 to inform our office for train delay, once we have obtained a final ETA and we will dispatch your driver. If we don’t receive any call about train delay, customer will be responsible waiting time charges. Please visit us at our web site and see Our Rates Page for hourly rates and additional waiting time charges. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

3. CRUISE SHIP TERMINAL PICKUPS: Review the following information about our Cruise Ship Terminal Pickup Instructions for your question. If you have any questions which are not addressed here, please feel free to call us at (866) 546-6558 or (973) 887-7788. Please follow the pick-up instructions on your trip sheet. In the event that you can’t locate your chauffeur, please call the number on your trip sheet and your driver will be with you very shortly. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

1. New Jersey and New York Cruise Ship Terminals: Review the following information about our New Jersey Bayonne Cape Liberty, New York Brooklyn Red Hook and Manhattan Cruise Ship Terminals Pickup Instruction for your questions.

Passenger Waiting Area Pickup: After leaving the Cruise Ship go to the luggage pickup and waiting area then call the office phone number and tell us the pickup area number on the post. Your driver will be with you shortly. Please do not leave without calling; it will result in a no show charge equal to 100% of the total cost.

11. OVER TIME POLICY: Once the 15 minute grace time has elapsed, overtime payment will apply after the first 15 minute of prearranged time described on the run sheet and $65.00 per hour waiting time charge will be added to clients bill for Sedan.

12. BILLING POLICY: We do not provide individual receipts for each charge on the trip sheet. All rides except for cash will be billed to client’s credit card or company account. All out of pocket two way tolls, parking, fuel charge, over time, extra stop, early morning or late night and other fee charges will be added to your bill if applicable. A final itemized receipt will be emailed to the customer once your ride has been charged. If you pay cash please do not forget to ask for a cash receipt.

13. PRICE AND CREDIT CARD POLICIES: Rates are subject to change without notice. All prices listed are cash prices. We accept major credit cards for customer satisfaction with additional credit card processing 5% of total fare.

14. PAYMENT POLICY: Your credit card will be charged 100 % NON refundable deposits of total trip amount after we receive your reservation and then we will e-mail your payment receipt.

15. EARLY MORNING FEE POLICY: An early morning fee applied for jobs between 12:00 AM and 6:00 AM. There are early morning surcharges between 12:00/01:00-05:01/06:00 AM $15.00, 01:01/02:00-04:01/05:00 AM $25.00 and 02:01/04.00 AM $40.00.

16. ADDITIONAL SURCHARGE POLICY: The following Charges are applied for: Preferred Driver: $35.00, Additional Pick Up: Same Town: $15.00, Next Town: $25.00, Another Towns: $40.00, Legal Holiday Fee: $20.00, Newark Airport for Domestic Flights Parking Fee: $12.00, Newark Airport for International Flights: $15.00, LGA and JFK Airports Parking Fee: $18.00, New York city Parking Fee $26.00 and up, 1 Hour Waiting Time for Sedan: $65.00, Inside pickup meeting and service fee for Newark Airport $20.00, for LGA, JFK and all other airports $25.00. There is an additional two way tolls surcharge for all reservations according to trip destination (tolls are starting from; for JFK and LGA Airports $35.00, for New York City $18.00), if applicable.

17. LOST AND FOUND POLICY: Garden State Express (Garden State Express Transportation, LLC) is not responsible for any lost items left behind in our vehicles. If necessary we will ship all items recovered at owner’s expense.

18. NO SHOW POLICY: A no show fee equal to 100 % of the total cost plus parking and waiting time fee will be charged when passengers fails to show.

19. NEW CUSTOMER POLICY: New customers can book their reservation online by themselves or our office can book new customer reservation, then reservation confirmation will be sent by e-mail to the customer e-mail address. Customer must provide accurate personal, credit card, flight and contact information. The first time customer credit card will be charged 100% NON refundable deposit at the time total amount of the reservation.

20. WINTER WEATHER CONDITION POLICY: Customers driveway must be free and clear of ice and snow, otherwise driver will not pull into the driveway to pick up customer. The Customer will meet their driver at the curb.

21. BABY/CHILD SEAT POLICY: Garden State Express (Garden State Express Transportation, LLC) doesn’t provide baby/child car seats due to health and sanitary reasons. Customer must use their own car seats. We can provide a baby/child seat if requested by customer but we will not be responsible for any health related issues that stem from car seat. There is an additional $10.00 rental fee for each baby/child seat.

22. PREFERRED DRIVER: Requesting a preferred driver is only upon requested driver’s availability and there is an additional $35.00 fee fir preferred driver.

23. HOURLY/AS DIRECTED SERVICE POLICY: FOR NEW JERSEY: For all of our hourly/as directed services, Garden State Express (Garden State Express Transportation, LLC) requires minimum usage of 3 hours which is inclusive of 70 miles in New Jersey. Each additional hour will be billed based upon the agreed rate and inclusive of 35 miles per hour. Each of our cars has their own hourly rates. Hourly/as directed services will begin from pick up address according to reservation pickup time and will continue en of the 70 miles in New Jersey. Road Tolls, parking and all other additional charges on as directed services will be added to the invoice. OUT OF STATE: Hourly/As directed services will be calculated based on pickup address to garage time basis. Hourly/As Directed services will begin when chauffeur departs from pick up address according to reservation pickup time and will continue throughout the day until the service is ended and the chauffeur returns back to the garage. Road Tolls, driver meals, parking and all other additional charges on as directed services will be added to the invoice. FOR GOVERNMENT: Maximum usage of hourly services set by Government is 14 Hours per day. Road Tolls, driver meals, parking and all other additional charges on as directed services will be added to the invoice.

24. SEXUAL HARASSMENT POLICY: Garden State Express (Garden State Express Transportation, LLC) provides and traines all employees on sexual harassment laws and responsibilities. Garden State Express (Garden State Express Transportation, LLC) drivers and its affiliate company’s drivers are responsible for their own actions and Garden State Express Transportation; LLC will not be responsible for any damages.

25. CUSTOMER SATISFACTION POLICY: Any unsatisfied costumer must call our office at +1 (866) 546-6558 (LIMO), +1 (973) 887-7766 or +1 (973) 887-7788or send an email to info@gardenstateexpress.com to report it within 24 hours to qualify for a credit. Each case will be handled case by case. After 24 hours, we will not accept any disputes extended any credits.

26. REFUND AND CREDIT POLICY: We don’t offer any refund, except flight cancellations. We offer same amount credit for next trip in 90 days. We required 48 hour notice to confirm bookings made by customers with credit on file.

27. ALCOHOL, SMOKING AND EATING POLICY: 1. ALCOHOL: Adults over the age of 21 are allowed to drink alcoholic beverages in the passenger areas of our limousines. We do not allow anyone under the age of 21 to consume alcoholic beverages in our limousines. We do not provide alcoholic beverages and you should plan to bring them with you, or our driver will be happy to stop at the store for you to purchase them. 2. SMOKING: All of our vehicles are nonsmoking vehicles and this is strictly enforced. Our drivers will be happy to stop whenever you want to allow passengers outside for a smoke break, but absolutely no smoking is allowed in the limousines. If passengers smoke in the limousine, we will charge $350.00 (for detailed cleaning) and end the limousine reservation. Please be considerate and don’t smoke in the limousines. 3. EATING: We do not allow eating in the vehicles. If passengers eat in the vehicle, we will charge $150.00 (for detailed cleaning) and end the limousine reservation.

28. GRATUITY POLICY: We calculate your expected gratuity at 20% when you make your reservation. If your reservation is paid in full including gratuity, no further gratuity is necessary. If you feel your driver has done an exceptional job and want to offer him an extra gratuity, he will be happy to accept it, but it is not necessary to further tip him. The driver will make sure you understand that the gratuity has already been collected before accepting any additional gratuity.

29. CHILDREN’S PARTIES/YOUNGER PASSENGERS POLICY: We do lots of children’s birthday parties and trips for middle and high school passengers. We do not require an adult to travel with middle school and high school passengers, but they are always welcome to do so. We recommend that an adult be in the car if your children are younger than middle school age. Our drivers all really enjoy working with children and young passengers and get along well with them. If your middle/high schoolers are in our car, they will be very well taken care of.

30. CONFIRMATION POLICY: A confirmation of your booking will be e-mailed to you showing the dates reserved, times, pickup instructions and amount due. Please verify the confirmation and notify us of any changes and/or corrections. If you don’t have e-mail, we’ll send your confirmations by regular mail or by fax.

31. DRIVER ON THE CLOCK DURING YOUR ENTIRE RESERVATION POLICY: If you have booked the limousine for an extended reservations (1 hour or more), the driver is at your disposal for the entire time of your reservation. He will provide you with his cell phone number while you are at dinner or at some event so you may contact him at any time to come and get you. He will be happy to perform certain errands for you, or go to pick up additional parties if you desire, whether you are in the car or not.

33. OTHER POLICIES: (1) Garden State Express (Garden State Express Transportation, LLC) is not responsible in the event of mechanical breakdown (engine, air condition and etc.) while on charter and will be only responsible for making up lost time at a mutually agreed date. (2) We will not be responsible for any delays or inconveniences due to traffic or situations deemed an “Act of God”. We reserve the right to substitute alternative vehicles in the event of occurrence beyond our control. (3) The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). (4) Not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.). (5) Vehicles cannot be loaded beyond seating capacity. (6) The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 300.00 for each carpet or seat burn sanitation fee is $950.00. (7) Driver is not responsible for illegal acts during rental. (8) Driver may refuse or terminate the charter at any time without refund if they deem the party unruly or endangering the safe operation of the vehicle.